Zed One IT Support for Business.

Monthly Fixed Price or Pay-As-You-Go IT Support.

24/7 Support Helpdesk

Optional Out-of-hours support & On-Site support also available 24/7/365 via Zed Blocks.

Daily Health Checks

Proactive monitoring prevents problems before they become critical.

Asset Management

All services that we provide are fully configured, and remotely managed for you.

Fixed Monthly Cost

Unlimited remote/telephone support during office hours for a fixed monthly fee.

Guaranteed Fast Response

Guaranteed fast response times – within 15 minutes for business critical functions.

Own Account Manager

All the benefits of employing an in-house IT manager for a fraction of the cost

Zed One IT Support Packages

Support Essentials Premium Enterprise
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Optional With Zed Blocks Add On

Up to 4 Hours Per Month

Up to 8 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Optional With Zed Blocks Add On
Patch Management of Servers
Optional With Zed Blocks Add On
Full Proactive Monitoring Service Diagnose & Fix
Optional With Zed Blocks Add On
Show All
Download Brochure

The Essentials monthly support package is perfect for small businesses that want to concentrate on growing their business rather than worrying about IT. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

Support Essentials
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Optional With Zed Blocks
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Optional With Zed Blocks
Patch Management of Servers
Optional With Zed Blocks
Full Proactive Monitoring Service Diagnose & Fix
Optional With Zed Blocks
Show All

Our most popular support package. The Premium monthly support package is perfect for small to medium sized businesses that are highly reliant on their IT but want to avoid the cost and management headache of running their own internal IT function. Hence they still want an outsourced IT support service but one with extra proactive monitoring built in to maximise uptime. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

Support Premium
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Up to 4 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Patch Management of Servers
Full Proactive Monitoring Service Diagnose & Fix
Show All

Our Enterprise IT Support is fully scalable, designed to cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (Android, Windows Mobile, iPhone).

Support Enterprise
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Up to 8 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Patch Management of Servers
Full Proactive Monitoring Service Diagnose & Fix
Show All
Optional additional 24/7/365 Out-of-hours support & On-Site support available through pay-as-you-go Zed Blocks.

Zed Blocks are prepaid blocks of IT support time. They are rather like a pay-as-you-go mobile phone tariff, but instead of buying airtime, you buy IT support time which you can use whenever you need to sort out an IT problem.

Remote Support
Available - 24 Hours a day 365 days a year
Zed Blocks
charged per 15 Minutes
Equivalent charge in GBP
Per 15 Minutes
8hr Response - Next Business Day
Monday - Friday 09:00-18:00
½
Zed Block
£10
2hr Response - Same Day
Monday - Friday 09:00-18:00
1
Zed Block
£20
15 minute Response - Same Day
Monday - Friday 09:00-18:00
2
Zed Blocks
£40
15 minute Response - Same Day - After Hours - Evening
Monday - Friday 18:00-22:00 & Weekends/Public Holidays
2
Zed Blocks
£40
15 minute Response - Same Day - After Hours - Emergency
Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays
3
Zed Blocks
£60
On-Site Support
Available - 24 Hours a day 365 days a year
8hr Response - Next Business Day
Monday - Friday 09:00-18:00
4
Zed Block
£80
4hr Response - Same Day
Monday - Friday 09:00-18:00
6
Zed Block
£120
2hr Response - Same Day
Monday - Friday 09:00-18:00
8
Zed Blocks
£160
2hr Response - Same Day - After Hours - Evening
Monday - Friday 18:00-22:00 & Weekends/Public Holidays
8
Zed Blocks
£160
After Hours - Emergency
Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays
12
Zed Blocks
£240
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Scalable & Affordable IT Department services.

Zed One offers economical fixed cost IT solutions support contracts for small businesses that want to focus on growing their business rather than their IT. In return for an affordable fixed monthly fee, our Support contracts give you the following:  Support for all your IT infrastructure by qualified IT professionals, Unlimited remote/telephone support in office hours, Guaranteed fast response times, Daily server ‘health check’ monitoring, Daily backup monitoring and alerting plus a dedicated Account Manager giving you all the benefits of employing an in-house IT manager for a fraction of the cost.

With Zed One covering your IT Support requirements you never have to worry about all the associated staffing issues such as recruitment, holiday cover or employment responsibilities. All our IT support contracts are 100% scalable. It’s easy to add or remove devices or users, so we can takes care of your future IT needs as well as your current ones. Optional additional 24/7/365 Out-of-hours support & On-Site support available through pay-as-you-go Zed Blocks.
With Zed One’s IT Department service, you decide the level of IT support your company needs. We offer a choice of three affordable fixed cost plans, and whichever one you choose, it will live up to its name.
Zed One Technology

Like An In House IT Team, Only More Cost Effective!

Get an Instant Quote, to find out your fixed monthly cost.

Essentials

Premium

Enterprise

INFRASTRUCTURE

Number of Servers (Physical & Virtual)

1100+

Number of Network Devices (Firewalls, Switches, Printers)

1100+

ENDPOINTS

Number of Computers (Workstations & NoteBooks)

1250+

Number of Mobile Devices (Tablets & Smartphones)

1250+

This calculator is here to provide a simple but accurate guide of how much IT Support costs will be with Zed One.

If you have needs that are outside of the scope of the calculator or you require a specially tailored solution to take care of your company’s individual needs, we can style a support package just for you, to find out more get in touch today. We look forward to hearing from you.

Complete IT Services, Solutions & Support

Cloud
Connectivity
Support
Services
Security

Advanced Threat Detection for Your Business

Award winning network security, anti-virus, anti-spam, and anti-spyware/malware protection for your business.

Fully managed by us, for your peace of mind.

All services that we provide are fully configured, and remotely managed for you. Our fully managed service is backed with service level guarantees and 24/7 customer support - all for a flat-rate subscription fee with no hidden extra costs.