Pay As You Go IT Support.

Anytime Remote & On-Site Support

Call

UK based helpdesk support available 24/7/365.

Rapid Response

Your case logged, assigned an engineer and investigated within 15 minutes.

Resolve

Majority of cases successfully resolved remotely within 15 minutes.

Zed Blocks can cut your annual IT support costs by around 40% compared to a fixed cost contract.
Want to find out more? Download our Zed Blocks Documentation.

Zed Blocks IT Support

Zed Blocks are prepaid blocks of IT support time. They are rather like a pay-as-you-go mobile phone tariff, but instead of buying airtime, you buy IT support time which you can use whenever you need to sort out an IT problem.

Zed Blocks give your company the comprehensive 24/7/365 support usually found only in the most expensive annual contracts. But there are no annual contracts or fixed monthly fees and Zed Blocks never expire. When your IT is working fine, you don’t pay a thing. And when you do have an IT problem, your Zed Blocks give you immediate access to all the professional IT support you need at a very competitive price.

Because you don’t pay anything in periods when you don’t need our help, Zed Blocks can cut your annual IT support costs by around 40% compared to a fixed cost contract.

Many users of Zed Blocks don’t have any internal IT support function. But some do and they use Zed Blocks pay-as-you-go support as the perfect cover for holidays and out of hours support, or to provide 3rd line expertise support.

Flexible & Cost Effective

Our Zed Blocks remote support charging structure is competitively priced and completely transparent. no hidden fees, no nasty surprises. You get professional IT support when you need it.

With the latest technology and expert IT engineers, we resolve many routine IT problems remotely within quarter of an hour. Therefore we bill you per 15 minutes of time spent rather than rounding up our work to the nearest hour like most IT support companies do. It’s a very simple measure but it cuts the cost of many of the most frequently requested support cases by up to 75%.

Remote Support
Available - 24 Hours a day 365 days a year
Zed Blocks
charged per 15 Minutes
Equivalent charge in GBP
Per 15 Minutes
8hr Response - Next Business Day
Monday - Friday 09:00-18:00
½
Zed Block
£10
2hr Response - Same Day
Monday - Friday 09:00-18:00
1
Zed Block
£20
15 minute Response - Same Day
Monday - Friday 09:00-18:00
2
Zed Blocks
£40
15 minute Response - Same Day - After Hours - Emergency
Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays
3
Zed Blocks
£60
* After Hours Emergency Zed Blocks Tickets are subject to an initial callout charge of 3 Zed Blocks.

Our Zed Blocks onsite support charging structure is competitively priced and completely transparent. no hidden fees, no nasty surprises. You get professional IT support when and where you need it.

Zed One engineers solve over 90% of problems remotely, so onsite working is rare. But 90% cover isn’t good enough, in our opinion. So whenever the need arises to come to your premises, we will – it’s as simple as that. And if you need us to come right away, our SLAs guarantee a response within 2 hours (subject to location).

On-Site Support
Available - 24 Hours a day 365 days a year
Zed Blocks
charged per Hour
Equivalent charge in GBP
Per Hour
8hr Response - Next Business Day
Monday - Friday 09:00-18:00
4
Zed Block
£80
4hr Response - Same Day
Monday - Friday 09:00-18:00
6
Zed Block
£120
2hr Response - Same Day
Monday - Friday 09:00-18:00
8
Zed Blocks
£160
After Hours - Emergency
Monday - Friday 22:00-09:00 Inc. All hours Weekends/Public Holidays
12
Zed Blocks
£240
* After Hours Emergency Zed Blocks Tickets are subject to an initial callout charge of 3 Zed Blocks.

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