Managed IT Support.

All the benefits of your own IT Department.

Call

UK based helpdesk support available 24/7/365*.

Rapid Response

Your case logged, assigned an engineer and investigated within 15 minutes.

Resolve

Majority of cases successfully resolved remotely within 15 minutes.
* Available with Zed Blocks optional enhanced care

Professional managed IT services from Zed One brings you all the benefits of your own IT department at a fraction of the cost.
Want to find out more? Download our Managed IT Services Documentation.

IT Department Plans

With Zed One’s IT Department service, you decide the level of IT support your company needs. We offer a choice of three affordable fixed cost plans, and whichever one you choose, it will live up to its name.

Just like a really good in-house IT Department, we take over all responsibility for the smooth running of all your systems, so you don’t have to worry about them. You also don’t have to worry about all the associated costs of hiring and managing staff or arranging out-of-hours cover. And Zed One’s IT Department is 100% scalable, so it takes care of your future needs as well as your current ones.

All our IT Department Plans are supervised by a dedicated Account Manager who will regularly come and visit you at your premises. Our performance standards are also backed up by tough, business-minded SLAs. For instance our fastest guaranteed urgent response time (within 15 minutes) is twice as fast as what most of our competitors are prepared to guarantee

Monthly IT Support Packages

Our most popular support package. The Premium monthly support package is perfect for small to medium sized businesses that are highly reliant on their IT but want to avoid the cost and management headache of running their own internal IT function. Hence they still want an outsourced IT support service but one with extra proactive monitoring built in to maximise uptime. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

Support Premium
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Up to 4 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Patch Management of Servers
Full Proactive Monitoring Service Diagnose & Fix
Show All

The Essentials monthly support package is perfect for small businesses that want to concentrate on growing their business rather than worrying about IT. All our support packages are 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

Support Essentials
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Optional With Zed Blocks
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Optional With Zed Blocks
Patch Management of Servers
Optional With Zed Blocks
Full Proactive Monitoring Service Diagnose & Fix
Optional With Zed Blocks
Show All

Our Enterprise IT Support is fully scalable, designed to cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (Android, Windows Mobile, iPhone).

Support Enterprise
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Up to 8 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Patch Management of Servers
Full Proactive Monitoring Service Diagnose & Fix
Show All
Support Essentials Premium Enterprise
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Optional With Zed Blocks Add On

Up to 4 Hours Per Month

Up to 8 Hours Per Month
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Optional With Zed Blocks Add On
Patch Management of Servers
Optional With Zed Blocks Add On
Full Proactive Monitoring Service Diagnose & Fix
Optional With Zed Blocks Add On
Show All

Like An In House IT Team, Only More Cost Effective!

Get an Instant Quote, to find out your fixed monthly cost.

Essentials

Premium

Enterprise

INFRASTRUCTURE

Number of Servers (Physical & Virtual)

1100+

Number of Network Devices (Firewalls, Switches, Printers)

0100+

ENDPOINTS

Number of Computers (Workstations & NoteBooks)

0250+

Number of Mobile Devices (Tablets & Smartphones)

0250+

This calculator is here to provide a simple but accurate guide of how much IT Support costs will be with Zed One.

If you have needs that are outside of the scope of the calculator or you require a specially tailored solution to take care of your company’s individual needs, we can style a support package just for you, to find out more get in touch today. We look forward to hearing from you.

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