Essentials Support Package

From
£163.50

All the benefits of your own IT department at a fraction of the cost. In return for an affordable fixed monthly fee, the Essentials Support Package gives you:

Support Essentials
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support
(Business Hours)
Unlimited Onsite Support
(Business Hours)

Optional With Zed Blocks
Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Optional With Zed Blocks
Patch Management of Servers
Optional With Zed Blocks
Full Proactive Monitoring Service Diagnose & Fix
Optional With Zed Blocks
Additional Services
Workstation Full Reload
(Business Hours)

Optional With Zed Blocks
Quarterly Account Management Meetings
Optional With Zed Blocks
Server Full Reload
(Business Hours)

Optional With Zed Blocks
Workstation / Server / Network Loan Hardware
Optional With Zed Blocks
Onsite Response Times
2 Hour Response
Optional With Zed Blocks
4 Hour Response
Optional With Zed Blocks
8 Hour Response
Optional With Zed Blocks
Support Hours Availability
Business Hours: 08:30 – 18:00
Monday to Friday
Extended Hours: 18:00 – 22:00
Monday to Friday

Optional With Zed Blocks
Out Of Hours: 22:00 – 09:00
Monday to Friday / Weekends & Bank Holidays

Optional With Zed Blocks
Zed One Mobile
  • About Us
    • Why Choose Us
    • Meet the Team
    • Careers
  • IT Support
  • Cloud
    • Hosted Desktop
    • Hosted Exchange
    • Hosted Telephony (VoIP)
    • Hosted Applications (SaaS)
  • Connectivity
    • Broadband
    • Fibre Leased Line
    • Copper Leased Line
  • Services
    • Backup & Disaster Recovery
  • Security
  • Contact Us