Essentials Support Package
From
£163.50
Support | Essentials |
---|---|
Account Manager | |
Phone, eMail & Web Access To IT HelpDesk | |
Unlimited Remote Support (Business Hours) |
|
Unlimited Onsite Support (Business Hours) |
Optional With Zed Blocks |
Monitoring & Maintenance | |
---|---|
Daily Server Health Check | |
Daily BackUP Check & Alerting | |
Patch Management of Workstations | Optional With Zed Blocks |
Patch Management of Servers | Optional With Zed Blocks |
Full Proactive Monitoring Service Diagnose & Fix | Optional With Zed Blocks |
Additional Services | |
---|---|
Workstation Full Reload (Business Hours) |
Optional With Zed Blocks |
Quarterly Account Management Meetings | Optional With Zed Blocks |
Server Full Reload (Business Hours) |
Optional With Zed Blocks |
Workstation / Server / Network Loan Hardware | Optional With Zed Blocks |
Onsite Response Times | |
---|---|
2 Hour Response | Optional With Zed Blocks |
4 Hour Response | Optional With Zed Blocks |
8 Hour Response | Optional With Zed Blocks |
Support Hours Availability | |
---|---|
Business Hours: 08:30 – 18:00 Monday to Friday |
|
Extended Hours: 18:00 – 22:00 Monday to Friday |
Optional With Zed Blocks |
Out Of Hours: 22:00 – 09:00 Monday to Friday / Weekends & Bank Holidays |
Optional With Zed Blocks |