All the benefits of your own IT department at a fraction of the cost. In return for an affordable fixed monthly fee, the Essentials Support Package gives you:

Support	Essentials
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support (Business Hours)
Unlimited Onsite Support (Business Hours)	Optional With Zed Blocks

Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations	Optional With Zed Blocks
Patch Management of Servers	Optional With Zed Blocks
Full Proactive Monitoring Service Diagnose & Fix	Optional With Zed Blocks

Additional Services
Workstation Full Reload (Business Hours)	Optional With Zed Blocks
Quarterly Account Management Meetings	Optional With Zed Blocks
Server Full Reload (Business Hours)	Optional With Zed Blocks
Workstation / Server / Network Loan Hardware	Optional With Zed Blocks

Onsite Response Times
2 Hour Response	Optional With Zed Blocks
4 Hour Response	Optional With Zed Blocks
8 Hour Response	Optional With Zed Blocks

Support Hours Availability
Business Hours: 08:30 – 18:00 Monday to Friday
Extended Hours: 18:00 – 22:00 Monday to Friday	Optional With Zed Blocks
Out Of Hours: 22:00 – 09:00 Monday to Friday / Weekends & Bank Holidays	Optional With Zed Blocks