All the benefits of your own IT department at a fraction of the cost. In return for an affordable fixed monthly fee, the Enterprise Support Package gives you:

Support	Enterprise
Account Manager
Phone, eMail & Web Access To IT HelpDesk
Unlimited Remote Support (Business Hours)
Unlimited Onsite Support (Business Hours)	Up to 8 Hours Per Month

Monitoring & Maintenance
Daily Server Health Check
Daily BackUP Check & Alerting
Patch Management of Workstations
Patch Management of Servers
Full Proactive Monitoring Service Diagnose & Fix

Additional Services
Workstation Full Reload (Business Hours)
Quarterly Account Management Meetings
Server Full Reload (Business Hours)
Workstation / Server / Network Loan Hardware

Onsite Response Times
2 Hour Response
4 Hour Response
8 Hour Response

Support Hours Availability
Business Hours: 08:30 – 18:00 Monday to Friday
Extended Hours: 18:00 – 22:00 Monday to Friday
Out Of Hours: 22:00 – 09:00 Monday to Friday / Weekends & Bank Holidays	Optional With Zed Blocks Add On