Enterprise Support Package
From
£245.25
Support | Enterprise |
---|---|
Account Manager | |
Phone, eMail & Web Access To IT HelpDesk | |
Unlimited Remote Support (Business Hours) |
|
Unlimited Onsite Support (Business Hours) |
Up to 8 Hours Per Month |
Monitoring & Maintenance | |
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Daily Server Health Check | |
Daily BackUP Check & Alerting | |
Patch Management of Workstations | |
Patch Management of Servers | |
Full Proactive Monitoring Service Diagnose & Fix |
Additional Services | |
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Workstation Full Reload (Business Hours) |
|
Quarterly Account Management Meetings | |
Server Full Reload (Business Hours) |
|
Workstation / Server / Network Loan Hardware |
Onsite Response Times | |
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2 Hour Response | |
4 Hour Response | |
8 Hour Response |
Support Hours Availability | |
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Business Hours: 08:30 – 18:00 Monday to Friday |
|
Extended Hours: 18:00 – 22:00 Monday to Friday |
|
Out Of Hours: 22:00 – 09:00 Monday to Friday / Weekends & Bank Holidays |
Optional With Zed Blocks Add On |